Craft House Salon Policies
Craft House Salon is a lively retreat, a place for you and to give attention to yourself. To make your experience and the experience of our other guests the most awesome, we have a few house rules.
It is our goal for you to be happy with your hair and experience, and we always welcome honest feedback. In the event you are unhappy with your hair, we allow a one week grace period for any adjustments or corrections. Unfortunately this does not cover a “change of mind.” If we have adequately met your needs in the appointment and you decide you want to be lighter again or go shorter than you thought, that is not a correction and you must rebook for another paid appointment.
Booking and Cancellation Policy
To avoid disappointment we recommend pre-booking your appointments or booking at least two weeks in advance. For those that are restricted to evening and weekend only appointments, we recommend booking four weeks in advance. This is to ensure that you get the time you require. Timing not lining up for you? Let us know, we will try and be as flexible as possible to accommodate our guests, opening early or closing late, when possible to meet your happy hair needs. All appointments will require a credit card on file for booking. Please note online booking will require a 25% deposit that will be applied to your final service pricing.
All of our appointments require a 24 hour notice of cancellation. Same day cancellations may be subject to a 25% charge of the service if we are unable to fill the appointment time.
No show? It happens, and we still like you, but you are responsible for that time. All no shows will be charged a plat fee of $50.
We've all been there. Stuck behind a school bus, coffee spilt on a shirt and had to change, or the dog won't come inside ... We allow a grace period of fifteen minutes. We will do our very best to provide you with the service. In the event your lateness will affect the appointment after you, we may need to reschedule.
We love children, and are so excited to meet them, though the salon isn’t a safe place for your child to hang out. Often times parents are distracted in the appointment and can’t fully attend to their children's needs. Between sharp objects, chemicals, electrical cords, and being underfoot, it is a panic attack in waiting for your stylist.
Not only are we concerned about your child's well-being, we are also providing you with the best experience and end result possible. Not to mention that the mom or dad next to you might have sold their kidney to get a babysitter for a childless appointment. In short, if your child is under the age of seven and cannot sit alone and self entertained, we do ask that you please leave them home.
However, your child is always welcome in the salon as a guest and to receive services. We do ask that it’s not at the same time as the parent receiving a service, unless someone else is present to attend to the child while their service is being performed.
Oh … the last bit on your sweetie-pie. If your little one is really distraught over the services, we reserve the right to bow out gracefully.
All of our products are final sale. In the event that a product is faulty or the packaging is malfunctioning, we will honor an exchange. Due to the sanitation, we can not accept returns on used or opened hygiene related products such as shampoo and conditioner.
Craft House Salon does not and will never share your personal information. We honor the privacy and safety of our guests.