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Booking and Cancellation Guidelines

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We recommend pre-booking your appointments or booking at least two weeks in advance to avoid disappointment. We recommend booking four weeks in advance for anyone restricted to evening and weekend-only appointments. This is to ensure that you get the time you require.

 

We understand that sometimes schedule adjustments are necessary. However, we respectfully require a minimum 48-hour notification for cancellations, service changes, or rescheduling of an existing appointment.

Because your session(s) is reserved for you, you are responsible for the scheduled time. 

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All cancellations must be made by phone or text message:  732-291-8777

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Repetitive, last-minute cancellations, rescheduling, and no-shows may result in an inability to book at Craft House Salon.

 

Cancellation Guidelines

All appointments require a 48-hour cancellation notice and will be subject to a 50% charge of the service. 

 

No-Show Guidelines 

No show? It happens, and we still like you, but you are responsible for that time.

All no-shows will be charged the total amount for your appointment. If your payment can not process, you will be required to pay in full for future appointments. 

 

Online Booking:

All appointments require a credit card on file for booking.

*Please note that online booking requires a 50% deposit to your final service pricing. The prepayment of your service will remain as a credit toward your next service, valid for one calendar year. Online booking will NOT be eligible for a refund. Thank you!

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Late:

We've all been there. Stuck behind a school bus, coffee spilled on a shirt, and had to change, and the dog won't come inside... 

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We allow a grace period of fifteen minutes. We will do our very best to provide you with the service, but if your lateness affects the appointment after you, we may need to reschedule, resulting in a charge of 50% of your appointment. 

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Happy

Our goal is for you to be happy with your hair and experience, and we always welcome honest feedback. If you are unhappy with your hair, we allow a one-week grace period for any adjustments or corrections.

 

Unfortunately, this does not cover a “change of mind.” If we have adequately met your needs from the original consultation of the appointment, and you decide you want to be lighter again or go shorter than you thought, that is not a correction, and another paid appointment must be booked.

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We can not guarantee color services without purchasing professional salon haircare from Craft House Salon. 

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Blonding and lightening hair is a journey.  As discussed in all consultations reaching your desired level of blonding may take multiple sessions to achieve the overall desired lightness.  Because of this, our happiness guideline does not cover situations where maximum lightness and desired tone are not achieved in one appointment. 

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Children & Additional Guests

Our space is snug, and we ask that you come alone to your appointment. 

We love children; however, we do not offer appointments to children under the age of seven

We ask that children only be in the salon while receiving a service. This is for the safety of your child and courtesy to other clients.
  

Return Policy

All of our products are final sales. In the event that a product is faulty or the packaging is malfunctioning, we will honor an exchange. Due to the sanitation aspect, we cannot accept returns on used or opened hygiene-related products such as shampoo and conditioner.

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Genderless Pricing

 The value of a haircut does not reside in the person’s gender or age receiving the service. Our stylist's schedule sessions of time, creating a more transparent experience. We do offer tiered pricing to fit your comfort level in your hair’s investment;  based on time, education, and experience. 

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Respect

We are inclusive to all. Craft House Salon has a ZERO tolerance policy against any instances of racism, discrimination, sexism, and bigotry; in short- Hate is not welcome in this house. 

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Gratuity 

Kindly request that you leave the gratuity in cash or through VENMO. 

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OPEN CHAIR

We aim to serve our clients best. We encourage clients to visit any of our stylists at any time. If, for any reason, you would like to schedule an appointment with a different stylist than you usually see, please do so.