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Booking and Cancellation Guidelines

Because transparency is important.

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Booking Suggestions 

We recommend pre-booking your appointments or booking at least two weeks in advance to avoid disappointment. We also recommend booking four weeks in advance for anyone restricted to evening and weekend-only appointments to ensure that you get the time you require. 

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Booking requires a 50% deposit.

Deposits are non-refundable but transferable with 48 hours' notice of your scheduled session to use for one calendar year.

 

Cancellation Guidelines

All appointments require a 48-hour cancellation notice, or the deposit will be forfeited. 

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Late Guidelines:

We allow a 15-minute grace period. We will do our very best to provide you with a session, but if your lateness affects the person after you, we may need to reschedule you, resulting in a forfeited deposit. Session reservations are set specifically for you and your goals. If you are late, you are responsible for the time reserved.

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No-Show Guidelines 

No show? It happens, and we still like you, but you are responsible for that time.

All no-shows will be charged the total amount for their appointment(s). If your payment cannot be processed, you must pay in full for future appointments. 

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Online Booking:

The online booking system is accurate and up to date. If you do not see an opening with your artist, this is not an error.

 

Online booking requires a 50% deposit applied to your final pricing. Your reservation's prepayment will remain a credit toward your next session, valid for one calendar year. Online booking is NOT eligible for a refund. Thank you!

 

All of our appointments require a 48-hour notice of cancellation.

You are to text 732-291-8777 or log into your profile here.

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Color sessions require a consultation before booking. Please complete our virtual consultation form or reserve time for a complimentary in-person consultation using the link below. 

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Happy

Our goal is for you to be happy with your hair and experience, and we always welcome honest feedback. If you are unhappy with your hair, we allow a one-week grace period for any adjustments or corrections.

 

Unfortunately, this does not cover a “change of mind.” Suppose we have adequately met your needs from the original consultation of the appointment, and you decide you want to be lighter again or go shorter than you thought. In that case, that is not a correction, and another paid appointment must be booked.

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We can not guarantee color services without purchasing professional salon haircare from Craft House Salon. 

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Blonding and lightening hair is a journey.  As discussed in all consultations, reaching your desired level of blonding may take multiple sessions to achieve the overall desired lightness.  Because of this, our happiness guideline does not cover situations where maximum lightness and desired tone are not achieved in one appointment. 

Redo's are with the artist you had initially seen.  

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Children & Additional Guests

Our space is snug, and we ask that you come alone to your appointment. 

We love children; however, we do not offer appointments to children under the age of seven.

We ask that children only be in the salon while receiving a service. This is for the safety of your child and courtesy to other clients.
  

Return Policy

All of our products are final sales. In the event that a product is faulty or the packaging is malfunctioning, we will honor an exchange. Due to the sanitation aspect, we cannot accept returns on used or opened hygiene-related products such as shampoo and conditioner.

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No refunds will be issued for Sessions or services rendered.

Genderless Pricing

 The value of a haircut does not reside in the person’s gender or age receiving the service. Our stylists schedule sessions of time, creating a more transparent experience. We do offer tiered pricing to fit your comfort level in your hair’s investment based on time, education, and experience. 

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Respect

We are inclusive to all. Craft House Salon has a ZERO tolerance policy against any instances of racism, discrimination, sexism, and bigotry; in short- Hate is not welcome in this house. 

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Gratuity 

Kindly request that you leave the gratuity in cash or through VENMO. 

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OPEN CHAIR

We aim to serve our clients best. We encourage clients to visit any of our stylists at any time. If, for any reason, you would like to schedule an appointment with a stylist different from the one you usually see, please do so.